The Service Quality and Innovation in the financial Sector programme introduces the dimensions of service quality and how to build quality into organisations that provide financial services to their teeming clients. This course covers knowledge and application skills in championing a service innovation culture within the organisation. It involves the establishment of a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation. It also involves evaluating the service innovation strategy and its impact on the organisation’s internal and external key performance indicators.
Having completed this course you will be able to:
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